Terms and Conditions
Last updated: September 28, 2026
These Terms and Conditions (“Terms”) apply to your use of encoreconcretecoatings.com (the “Website”) and to the text messages and phone calls you receive from or exchange with us (“Communications”). The Website and Communications are operated by Encore Concrete Coatings, Inc. (“Encore,” “we,” “us,” or “our”), 120 Prairie Lake Rd, Unit C, East Dundee, IL 60118.
By using the Website or agreeing to receive our Communications, you agree to these Terms and to our Privacy Policy, which explains how we collect and use your information. If you do not agree, please do not use the Website or agree to receive our Communications.
1. Text Message (SMS) Terms
These terms apply to the Encore Concrete Coatings text message program.
| Program | Encore Concrete Coatings customer text messages |
|---|---|
| Messages about | Quotes and estimates, appointments, project instructions, service and warranty requests, missed-call follow-up, questions about our services, and follow-up after your project |
| Frequency | Varies by project |
| Cost | Message and data rates may apply |
| To stop | Reply STOP |
| For help | Reply HELP, call (847) 428-7300, or email customersupport@encoreconcretecoatings.com |
What we text you about
If you opt in, Encore Concrete Coatings will send you text messages about:
- Your quote or estimate request, including follow-up on estimates you requested
- Estimate and installation appointment confirmations, arrival windows, technician on-the-way notices, and rescheduling
- Instructions for your project, such as color confirmation, floor preparation, drying times, and payment details
- Service and warranty requests
- Follow-up when we tried to call you and could not reach you
- Answers to your questions about any of our services
- Follow-up after your project, including requests to review our work
- Other messages about your inquiry, estimate, project, or service with us
We will not send you promotional text messages unless you separately agree to receive them.
If you text us before opting in, we will reply to your message. We will not send you ongoing texts unless you opt in.
You can also reply to our texts to ask questions, request changes, or reach our office. Replies may come from a member of our team or from an automated assistant working for our team (see Section 3). Text replies are not monitored around the clock. For anything urgent, call (847) 428-7300.
How you opt in
You opt in by checking the text message consent box on a form on our Website, such as the Get A Quote form on our homepage. The box is unchecked by default, and checking it is optional.
Consent to receive text messages is not a condition of purchase. You can request a quote or buy our services without agreeing to receive texts.
Message frequency
Message frequency varies depending on your project and your conversations with us.
Cost
Message and data rates may apply. We do not charge for text messages, but your wireless carrier may. Contact your carrier with questions about your text or data plan.
How to opt out
Reply STOP to any message at any time to stop receiving texts. You can also reply CANCEL, END, QUIT, UNSUBSCRIBE, STOPALL, REVOKE, or OPTOUT, or ask us to stop by calling (847) 428-7300 or emailing customersupport@encoreconcretecoatings.com. After you reply STOP, you will receive one message confirming that you have been unsubscribed, and then no further texts from that number.
Opting out of texts does not cancel your appointment or service. If we need to reach you about your project, we will contact you by phone or email.
To start receiving texts again, reply START or UNSTOP.
How to get help
Reply HELP or INFO for help. You can also call us at (847) 428-7300 or email customersupport@encoreconcretecoatings.com.
Delivery
Carriers are not liable for delayed or undelivered messages. We cannot guarantee that every message will be delivered.
Your mobile number
You confirm that you are the subscriber or authorized user of the mobile number you give us, and that you are at least 18 years old. If you change or give up that number, reply STOP from it or let us know, so we do not text the number’s new owner.
Privacy
We do not sell, rent, or share your mobile phone number or your text message opt-in and consent information with third parties or affiliates for marketing or promotional purposes. To learn how we handle your information, see our Privacy Policy.
Contacting Encore Concrete Coatings Support
We call customers and people who request a quote from us about their requests, estimates, appointments, projects, service and warranty needs, and payments. We will not make promotional calls to you unless you separately agree to receive them.
Automated and AI-voice calls
If you agree to receive them, some of our calls may use automated technology, including artificial or AI-generated voices. You can agree on a form on our Website or by telling a member of our team. Agreeing to these calls is not a condition of purchase. At the start of an automated or AI-voice call, we will identify Encore Concrete Coatings and tell you how to stop future calls.
Recording and transcription
Calls with us may be recorded, monitored, and transcribed for quality, training, scheduling, and record-keeping. When a call is recorded, we will tell you at the start of the call. If you do not want to be recorded, tell us, and we will arrange another way to help you.
How to stop calls
You can ask us to stop calling you at any time. Tell the person or assistant on the call, use the opt-out option on an automated call, call (847) 428-7300, or email customersupport@encoreconcretecoatings.com. We will honor your request promptly and within the time required by law. Stopping calls does not cancel your appointment or service.
Asking us to stop calls does not stop text messages, and replying STOP to our texts does not stop calls, unless you tell us you want both to stop.
3. Automated and AI Assistants
We may use automated tools, including artificial intelligence (“AI”), to help answer and respond to texts and calls, schedule appointments, and answer common questions.
- We will tell you. When you are communicating with an automated or AI assistant instead of a person, we will tell you at the start of the conversation.
- You can reach a person. You can ask to speak or text with a member of our team at any time.
- Your documents control. Pricing, contract terms, and warranty coverage are set only by your written estimate, your written agreement, and our Warranty Terms. An automated assistant cannot change them. If an automated response conflicts with those documents, the documents control.
- Keep sensitive information out. Do not send payment card numbers, bank account numbers, Social Security numbers, or passwords by text or to an automated assistant. To make a payment, use our Pay Online page or call us.
Automated assistants can make mistakes. If something an assistant tells you seems wrong, contact us and a member of our team will confirm it.
Service providers that run our phone, texting, and AI tools process your messages, call recordings, and transcripts so those tools can work. We do not sell this information or share it for anyone’s marketing. We do not use your voice to identify you, and we do not collect voiceprints. To learn more, see our Privacy Policy.
4. Using Our Website
- You must be at least 18 years old to submit a form on the Website.
- Information you submit must be accurate and your own. Do not submit another person’s name, phone number, or email address without their permission.
- Do not misuse the Website. This includes trying to gain unauthorized access, disrupting it, uploading malicious code, or collecting data from it with automated tools.
We may suspend or end your access to the Website at any time, without notice, for any reason, including a violation of these Terms.
5. Quotes, Pricing, and Our Services
Information on the Website, including pricing, offers, product descriptions, photos, and color samples, is general information. Colors and finishes can look different on a screen than in person.
Submitting a quote request does not create a contract and does not obligate you or us. Pricing is set in the written estimate or proposal we give you.
Any work we perform is governed by the written agreement you sign with us and our Warranty Terms. If anything in these Terms conflicts with your written agreement, your written agreement controls for that work.
Promotions and offers are subject to their stated terms and may change or end at any time.
Financing, if offered, is subject to credit approval and the terms of the financing provider. Online payments may be processed by third-party payment processors and are subject to their terms.
6. Reviews, Photos, and Other Submissions
If you send us a review, testimonial, photo, or other content, you give us permission to use, copy, and display it on the Website and in our marketing, along with your first name and city. You can ask us to remove it at any time by contacting us. Nothing in these Terms limits your right to post an honest review of our business anywhere.
7. Ownership of Website Content
The Website and its content, including text, photos, videos, logos, and the Encore name, are owned by Encore or its licensors and are protected by law. You may view and print pages for your personal use. You may not copy, reuse, or sell our content without our written permission.
8. Links to Other Sites
The Website may link to sites and services we do not control, such as review sites, social media, financing providers, and payment processors. We are not responsible for their content, terms, or privacy practices, and we are not liable for any loss or damage caused by your use of them.
9. Disclaimers
To the fullest extent allowed by law, the Website is provided “as is” and “as available,” without warranties of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, title, and non-infringement. We do not promise that the Website will always be available, error-free, or free of viruses. This section applies only to the Website. It does not change the warranty in your written agreement with us or any rights you have under the consumer protection laws of your state.
10. Limitation of Liability
To the fullest extent allowed by law, Encore and its service providers are not liable for any indirect, incidental, special, or consequential damages, including lost profits, loss of data, business interruption, or loss of privacy, arising from or related to your use of, or inability to use, the Website or our Communications, even if we were told such damages were possible.
To the fullest extent allowed by law, our total liability for all claims related to the Website or our Communications is limited to $100, and that is your only remedy, even if it fails of its essential purpose.
This section does not apply to work we perform under a written agreement, which is governed by that agreement. Some states do not allow these limitations, so they may not all apply to you. Where that is the case, our liability is limited to the fullest extent your state’s law allows.
11. Your Responsibility
To the extent allowed by law, you are responsible for claims, losses, and costs, including reasonable attorneys’ fees, that result from your misuse of the Website, your violation of these Terms, or information you submit that is not yours or is not accurate.
12. Governing Law and Disputes
We serve customers in several states. These Terms are governed by the laws of the State of Illinois, without regard to its conflict-of-law rules. If you live in another state, you keep any rights under that state’s laws that cannot be waived by agreement.
If you have a concern, please contact us first. We will try in good faith to resolve it within 30 days.
If we cannot resolve it, any lawsuit about these Terms, the Website, or our Communications must be brought in the state courts located in Kane County, Illinois, or the federal courts for the Northern District of Illinois, unless the law of your state gives you the right to bring it where you live. Either of us may bring a qualifying claim in small claims court.
Disputes about work we performed are governed by the terms of your written agreement with us.
13. Changes to These Terms
We may update these Terms from time to time. We will post the updated Terms on this page and change the “Last updated” date. Changes apply from the date they are posted. If you continue to use the Website or receive our Communications after that, you accept the updated Terms. You can stop texts at any time by replying STOP, and stop calls as described in Section 2.
14. General
If any part of these Terms is found unenforceable, the rest stays in effect. If we do not enforce a part of these Terms, that is not a waiver of it. These Terms and our Privacy Policy are the full agreement between you and Encore about the Website and our Communications. Your written agreement for any work governs that work. If these Terms are translated into another language, the English version controls.
15. Contact Us
Encore Concrete Coatings, Inc.
120 Prairie Lake Rd, Unit C
East Dundee, IL 60118
Phone: (847) 428-7300
Email: customersupport@encoreconcretecoatings.com
Online: encoreconcretecoatings.com/contact-us